Payment Refund Policy – Subhapradha Foods
At Subhapradha Foods (https://subhapradhafoods.com), we are committed to ensuring your satisfaction with every purchase. Our Payment Refund Policy outlines the terms and conditions under which refunds will be processed for products purchased from our website.
1. Eligibility for Refunds
We offer refunds for the following circumstances:
- Damaged or Defective Products: If the product you receive is damaged or defective, you are eligible for a full refund or replacement. You must notify us within 7 days of receiving the product.
- Incorrect Product Delivered: If you receive the wrong product, we will offer a full refund or replacement once the incorrect product is returned to us.
- Product Not Delivered: If your order is not delivered within the estimated delivery time, you can request a refund.
2. Non-Refundable Items
Certain items are not eligible for refunds:
- Perishable Goods: As we sell food items, once the product has been opened or consumed, it is no longer eligible for a refund unless it is defective.
- Products Past Return Window: Any products for which refund requests are made after the 7-day window from the date of delivery.
- Change of Mind: Refunds are not issued for personal preferences or if you change your mind after the purchase.
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Send an email to [Insert contact email] with your order number, details of the issue, and any relevant photos of the damaged or incorrect product.
- Return the Product: In case of a damaged or incorrect product, you may need to return the item in its original packaging. We will provide instructions on how to return the product.
- Refund Approval: Once we receive and inspect the returned product, we will notify you via email whether your refund request has been approved.
4. Refund Process
- Refund Method: Refunds will be issued to the original payment method used during purchase. If you paid via credit card, the refund will be credited back to your card.
- Processing Time: Refunds are processed within 7-10 business days after the returned product is received and inspected. The time it takes for the refund to appear in your account depends on your payment provider.
- Shipping Costs: Shipping charges are non-refundable unless the product was damaged, defective, or incorrectly delivered.
5. Cancellations
- Order Cancellations: You can cancel your order before it is dispatched for shipping. To cancel your order, contact us at [Insert contact email] or [Insert contact number] as soon as possible. Once your order has been shipped, it cannot be canceled, but you may be eligible for a return/refund based on the conditions outlined above.
6. Changes to This Policy
Subhapradha Foods reserves the right to update or modify this Payment Refund Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for updates.
Contact Us
For any questions regarding refunds, returns, or cancellations, please contact our customer service team:
Subhapradha Foods
Email: Service@subhapradhafoods.com