Shipping Policy – Subhapradha Foods
At Subhapradha Foods (https://subhapradhafoods.com), we are committed to delivering your orders promptly and securely. This Shipping Policy outlines how we handle order processing, shipping, and delivery, including information on shipping fees, timelines, and third-party services.
1. Order Processing
- Order Confirmation: Once you place an order on our website, you will receive an email confirmation with your order details. Please ensure that your shipping information is correct to avoid delays.
- Processing Time: Orders are typically processed within 1-2 business days of order confirmation, excluding weekends and holidays. During peak times or special promotions, processing times may be slightly longer.
2. Shipping Methods
We use trusted third-party shipping services to deliver your orders. These services help ensure timely and safe delivery to your doorstep. Our shipping partner is Shiprocket, You will receive a tracking number once your order has been dispatched, allowing you to monitor the status of your delivery.
3. Shipping Costs
- Flat-Rate Shipping: We offer a flat-rate shipping fee of 150₹ for all orders across India (Shipping cost Includes in MRP).
- Free Shipping: Enjoy free shipping on orders over 1500₹ (Will Get up to 20% Discount).
- International Shipping: Currently, we do not offer international shipping. Please check back for updates.
4. Delivery Times
- Domestic Shipping (India): Estimated delivery times for orders within India are 5-10 business days, depending on your location and our shipping partner’s network.
- Remote Areas: Please note that deliveries to remote or rural areas may take longer than the standard delivery times.
- Delays: While we strive to meet the estimated delivery times, there may be delays due to unforeseen circumstances such as weather conditions, strikes, or logistical issues with third-party shipping providers. We will keep you updated if such delays occur.
5. Tracking Your Order
Once your order has been shipped, you will receive an email with the tracking number and a link to track your order. You can use this information to check the status of your delivery at any time. If you do not receive a tracking number or are unable to track your order, please contact us at Service@subhapradhafoods.com.
6. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes or APO/FPO addresses.
- Non-Delivery Areas: There are certain areas where our shipping partners may not deliver. If your location falls under this category, we will notify you as soon as possible to make alternative arrangements.
7. Damaged or Lost Packages
If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery for assistance. We will work with the shipping carrier to resolve the issue and offer a replacement or refund as needed.
8. Undelivered Orders
If the shipping carrier is unable to deliver your package due to an incorrect address, failed delivery attempts, or other reasons, the package will be returned to us. In such cases, we will contact you to arrange reshipment. Please note that additional shipping charges may apply.
9. International Shipping
Currently, we only offer domestic shipping within India. We are working to expand our services to international locations in the near future. Stay tuned for updates!
10. Contact Us
For any questions or concerns about your order or our shipping process, please feel free to reach out to our customer service team:
Subhapradha Foods
Email: Service@subhapradhafoods.com